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The things you can find in Disneyland Resort with Care and Experience

The things you can find  in Disneyland Resort with Care and Experience 

Many of you know me as the “voice of Disney Institute” here on our Blog, which is one of the highlights of my Disney role. But, another aspect of my job that always fills me with excitement is hosting the annual Disney Institute Customer Experience Summit and serving as its “official emcee.” I believe the value of this event is truly remarkable for any business leader or professional looking to improve their professional skills and learn new ways to enhance their organization’s customer experience (CX). But, why?

Here are what I believe to be the top 5 reasons you can't miss the next #DisneyCXSummit at Disneyland Resort, April 9-11, 2019:
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1. Walk in Walt Disney’s Footsteps—In The Place Where It All Began: A lot has changed since Disneyland first opened in 1955, but one thing that has remained the same is our commitment to perfecting the customer experience. Through unique and engaging field experiences into operational areas, you will see and observe our CX insights in action, and you’ll have the opportunity to walk in Walt’s footsteps to learn at the very place where the Disney modern-day customer experience truly began.
2. Be Our Guest: Experience is still the best teacher! Not only will you observe real=-time customer experience in action at Disneyland Resort, you’ll get to experience firsthand what it’s like to be a Disney Guest – which is exactly what you are throughout the entire Summit. The concepts you’ll learn will come to life in a way that’s truly immersive and experiential.
3. Learn From Your Peers: Not only will you gain first-hand experience with many of our Disney Institute insights and concepts, you’ll also glean many ideas from your co-participants as well. As we’ve observed at our past Summits, during the event, many participants learn they are facing business challenges that are very similar to their peers. In fact, by hearing from each other and discussing different approaches during the Facilitator-led sessions, participants realize they offer invaluable learning opportunities for each other as well.
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4. Expand Your Professional Network: You will meet and network with hundreds of other really smart and fascinating business professionals from around the world, working in a wide variety of industries. You’ll also meet and interact with many of our Disney team throughout the event. Spending quality time with participants and hearing their stories is one of the things I look forward to the most.
5. Turn Inspiration Into Action: One of the greatest things participants tell me at CX Summit is how inspired they are to go back to their organizations, share what they’ve learned and apply it—to make their learning a reality! Many have said how excited they are to be able to apply the Disney best practices they’ve learned immediately following the event. And, many more continue to share their success stories with us over time.